FAQs

Mooguul is a financial platform that bridges fiat and crypto, offering payment cards, IBAN accounts, and full crypto functionality in one app.

Mooguul delivers cards to over 150 countries across Europe, North America, Asia, Africa, and South America. Supported countries are grouped into delivery zones (Tier 1–4), with prices starting from €30.

Full list of supported countries and delivery fees is available here.

More regions may be added in the future, stay tuned for updates.

At the moment, EUR is available. Support for USD is expected in Q4 2025.

Download the Mooguul app from the App Store, Google Play, or access it via the web.

Complete the verification process to activate your account.

A valid government-issued ID and a quick selfie are required to verify your identity.

Yes. Mooguul allows users to hold personal accounts and open separate business accounts with additional functionality.

Once verified, choose a card plan (Curious, Smart, Brilliant, or Genius) and order your card directly in the app.

Use the IBAN feature for bank transfers or transfer crypto directly within the app to other Mooguul users.

Fees depend on the plan selected. Each card plan offers different limits, fees, and benefits.

Yes. Mooguul uses advanced encryption, cold storage for digital assets, and multi-layer authentication to ensure your funds are secure.

You can freeze or block your card instantly in the app and request a replacement.

Yes. Face ID and fingerprint authentication can be enabled for secure access.

Yes, Mooguul is available on iOS, Android, and as a browser-based web app.

In-app chat support is available 24/7, along with email and helpdesk support for business clients.

Yes. The Mooguul app allows you to manage multiple crypto assets and wallets from one interface.

Business accounts support mass payouts, crypto transactions, and instant fiat conversion. Custom IBANs and enhanced limits are also available.

Yes. Business accounts will soon support issuing multiple cards to employees with customizable permissions.

Full-featured USD and advanced business IBANs are expected in Q4 2025.